Collections Specialist

Job Description

An established wholesale butcher store is looking for a self-driven and competent Collection Specialist to join their team! As a Collection Specialist at their company, your main responsibility will be to contact clients and collect missed and outstanding payments. You are expected to be professional, and trustworthy and to be able to work independently. 

Responsibilities:

• Monitor accounts on a daily basis
• Identify outstanding account receivables
• Investigate historical data for debts and bills
• Communicate with other departments regarding outstanding balances
• Take actions in order to encourage timely payments
• Process payments and refunds
• Resolve billing issues
• Resolve customer credit issues
• Contact clients and discuss their overdue payments
• Update account status records 
• Prepare and present reports on collection activities and progress
• Other duties as assigned

Requirements:

• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills 
• Problem-solving and critical-thinking skills
• High school diploma or GED is preferred
• Associate’s/Bachelor’s degree is a plus