Customer Service Specialist

Job Description

An established premium cleaners is looking for a self-driven, customer-driven, ambitious Customer Service Specialist to join their team! As a Customer Success Specialist, you will support customers through a variety of tasks related to communication and problem solving. The customer service job scope includes communicating via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.

Responsibilities:

• Answer and respond to phone calls and email messages
• Resolve all questions and concerns from customers 
• Supervising and resolving orders that have not been picked up by the customers.
• Maintain contact lists
• Oversee Account Receivables (make sure payments are received before order goes out)
• Assist in all things related to customers service
• Develop and maintain a filing system
• Provide general support to customers
• Other duties as assigned

Requirements 

• 1 year of experience as a Secretary or Customer Service Specialist or similar role
• Proven admin or assistant experience
• Strong customer service skills 
• Knowledge of office management systems and procedures
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• High School diploma preferable