Intake Specialist

Job Description

An established Home Care organization is looking for an experienced Intake Specialist to join their expanding intake team for their Brooklyn location. The organization is a fully licensed and bonded home health care agency serving Brooklyn, Manhattan, Queens, The Bronx, and Staten Island, as well as a Fiscal Intermediary in most New York counties, and is the home care agency of choice for thousands of families. From the very first phone call, they strive to understand your unique circumstances and provide outstanding services. We put the family’s needs first, always. Take advantage of a rewarding, flexible, and stable career path—and the opportunity to change lives for the better.

Responsibilities:

• Cultivate and manage relationships with prospective clients
• Monitor pending cases for a specified time frame
• Follow up on the intake cases and load and assist patients/their families with the appropriate services available to them
• Contact patient PCP for necessary documents and follow up where necessary
• Send referrals to MLTC’s and follow up on status and update appropriate parties.
• Send the necessary documents to Patient Assistants and set up appointments for them to register
• Intake
  • Answer calls, emails and messages
  • Explain program
  • Check Medicaid/ePaces
  • Mail CDPAP package
  • Get PCP docs
  • Send MLTC referral to MLTC
  • Input on computer
• Follow up with intake clients
• Follow up with intake PAs
• Follow up with MLTC
• Manage MLTCS & CDPAP form communication
• Other duties as assigned

Qualifications:

• 1 year of healthcare experience required
• No degree needed
• Basic computer skills are necessary
• Must have excellent interpersonal and communication skills both verbally and written and have a high degree of independent problem-solving capability.
• Must demonstrate strong attention to detail. 
• Must have excellent time management, organizational, and communication skills and be a team player who is self-motivated.
• Must be an assertive individual who is able to work in a fast-paced environment