Ecommerce Warehouse & Operations Manager

E-commerce, Management, Supply Chain/Warehouse
Brooklyn, New York
April 2, 2025
$90,000 - $120,000 / year
Full Time
Urgent
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Job Description

A growing ecommerce electronics retailer based in Brooklyn, NY is seeking an experienced Ecommerce Warehouse & Operations Manager to join our dynamic team. The ideal candidate will have a proven track record in managing warehouse operations for ecommerce businesses, particularly within the Amazon marketplace. This role requires strong leadership, organization, and problem-solving skills to optimize warehouse efficiency and support overall business operations.

Responsibilities:

  • Warehouse Operations Management: Oversee daily warehouse activities, including receiving, storage, inventory control, order fulfillment, and shipping.
  • FBA & Marketplace Operations: Seamlessly manage all aspects of Amazon FBA and other ecommerce platforms (Walmart, eBay, Mercari, etc.), including creating FBA shipments, handling returns, and troubleshooting listing issues.
  • Staff Supervision & Training: Hire, train, supervise, and evaluate warehouse staff, including temporary workers when necessary. Ensure the team is effectively delegated tasks and meeting operational goals.
  • Inventory Management & Quality Control: Maintain accurate inventory records, ensure items are properly labeled and stored, and oversee quality control processes.
  • Logistics & Carrier Coordination: Schedule carrier pickups (UPS, FedEx, Amazon, etc.), ensure timely shipments, and coordinate with 3PL providers when needed.
  • Process Improvement & Compliance: Implement and maintain organizational processes and efficiency measures to improve warehouse operations and reduce costs.
  • Customer Service & Returns Handling: Manage customer service inquiries, handle returns efficiently, and process claims with Amazon, Walmart, FedEx, and other carriers.
  • Financial & Pricing Management: Create purchase orders (POs), ensure accurate receiving, and set competitive pricing in the GoFlow order management system and repricer.

Qualifications:

  • Minimum 3 years of experience in ecommerce warehouse management, preferably with Amazon FBA.
  • Strong knowledge of GoFlow or similar order management systems.
  • Proven ability to lead and motivate a team while optimizing workflow.
  • Excellent organizational, multitasking, and problem-solving skills.
  • Ability to work under pressure and meet tight deadlines.
  • Strong communication and interpersonal skills.

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