Admin and Showroom Associate

Job Description

A growing leader in the design and installation of high-end commercial kitchen spaces is seeking a detail-oriented and organized Showroom & Administrative Manager to oversee daily operations at their kitchen showroom. This hybrid role combines administrative support with client-facing responsibilities, requiring a hands-on individual who can manage phone and email communications, assist with billing and scheduling, maintain showroom organization, and support the sales and design teams. You will serve as the face of the showroom while also ensuring smooth and efficient back-office operations.

Responsibilities:

• Administrative Support
  • Track leads, sales activity, and customer interactions using CRM tools
  • Maintain and organize client records, project files, and related documentation
  • Assist with billing, collections, and payment follow-ups
  • Handle general administrative tasks such as filing, data entry, scanning, and document preparation
  • Communicate with vendors and manage order tracking when necessary
• Client Engagement & Sales
  • Greet and assist walk-in clients, builders, and designers in the showroom
  • Provide product and service information, including layout suggestions and appliance options
  • Manage the full sales cycle from initial inquiry to post-sale follow-up
  • Prepare and send estimates, quotes, and invoices using company systems
  • Answer phone and email inquiries professionally and promptly
• Showroom Management
  • Maintain showroom cleanliness, layout, and product displays to ensure a welcoming environment
  • Oversee inventory of samples, brochures, and marketing materials
  • Coordinate with design and installation teams to ensure smooth project handoff and completion
  • Schedule client appointments and maintain the team calendar

Qualifications:

• 2+ years of experience in a showroom, retail, sales, or related client-facing role (preferably in kitchens, design, or construction)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Italian language ability is preferred
• Proficiency with invoicing and estimating tools (QuickBooks, Excel, or similar)
• Experience with Microsoft Office, Google Workspace, or similar tools
• Interest or experience in kitchen design, appliances, or construction is a plus