Regional Property Supervisor

Job Description

A growing property management firm based in Los Angeles, is seeking a Regional Property Supervisor to oversee a team of property manages who service several community properties located in Southern California. The Regional Property Supervisor will be responsible for the management and operations of several Properties and oversee the management of allocated employees and over 800 units. They will be responsible for the successful day to day financial, administrative and maintenance operation of a portfolio of properties, as well as direction and control of all personnel and resources so that each property is maintained in a good physical condition with the stabilized fiscal operation and motivated staff. This position requires regular site visits to implement and manage operational strategies to ensure properties are in compliance with regulatory and company requirements. Additionally, they will work closely with Property Managers to develop motivated, well trained on-site teams, and to create and maintain a positive relationship with residents, the community, suppliers, vendors and other members of corporate management and staff.

Responsibilities:

● Coordinate operations and management policy rollouts.
● Manage and review employee performance
● Manage and supervise all aspects of multiple property activities, including leasing, maintenance, and accounting.
● Inspect assigned portfolio of properties Semi-Monthly.
● Inspect and arrange maintenance to meet company standards. Provide Managers and Maintenance support on meeting standards.
● Inspect and arrange for any property improvements and coordinate as needed.
● Manage Managers, assigning tasks, and coordinating and following up with completion.
● Assist Managers in maintaining a positive and productive relationship with tenants. Deal with escalated resident concerns and requests on a timely basis to ensure resident satisfaction with management whenever it is deemed necessary.
● Negotiate lease/contracts with contractors in a timely and reliable manner. Process corresponding paperwork and input into the Accounting system.
● Oversee the advertising and marketing of vacant spaces. Update Rent and market knowledge so that owners can make knowledgeable decisions.
● Develop and manage annual budgets by forecasting requirements and analyzing variances, data, and trends.
● Assign and coordinate miscellaneous assignments or special projects with all interested parties.
● Oversee properties’ personnel and assess their performance.
● Accomplish financial goals and report periodically on financial performance.
● Source and build relationships with prospective clients to expand business opportunities.
● Review correspondence for tenants, contractors and other third parties for property management staff.
● Oversee the implementation of the property’s financial goals in accordance with owner and management requirements.
● Maintain accurate records of all property activity including, rent collection, inventory and purchases and other records necessary for the operations of the property. (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
● Review and implement monthly rent increases, late charges and any other fees associated with the property.
● Initiate and coordinate all appropriate legal actions, documentation, and processes in accordance with lawyers and government regulations.
● Coordinate vendor and contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
● Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
● Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
● Ensure managers are market-ready and communicating any service needs to the maintenance team and or vendors.
● Responsible for hiring, training, supervising, developing and terminating all on-site personnel.
● Ensure staff compliance with company policies and procedures (including disciplinary action, if necessary).
● Oversee day to day property operations and monitor revenue and expenditures.
● Provide the highest level of customer service to on-site staff, residents, prospects, and vendors.
● Develop existing and new relationships with clients.
● Sustain high occupancy standards through online reputation management, effective marketing efforts, and excellent resident relations.
● Review and negotiate service contracts.
● Assist in property acquisitions and due diligence.
● Create and successfully implement capital and operational budgets.
● Handle and/or assist with all resident problems that cannot be solved by PropertyManager.
● Attend all scheduled inspections and reviews.
● Audit resident files on a regular basis, paying attention to proper documentation ensuring compliance procedures are being followed.
● Maintain reasonable awareness of relevant laws and agency regulations, including but not limited to fair housing, sexual harassment, disability accommodations, and landlord-tenant relationships as they apply to the policies and procedures of the company and the communities.
● Inspect the properties on a regular basis for safety hazards, property damage, and needed repairs by maintenance staff. Follow up on repairs to verify completion and compliance with standards, property insurance companies, government agencies, company safety policies, and risk management procedures.
● Make recommendations for major physical repairs, replacements, and improvements. Submit to the President for approval.
● Assist Property Manager and corporate accountants in the preparation of monthly financial accounting reports and explanation of budget variances.
● Assist Property Manager with preparing management plans, marketing plans, vendor contracts, and budgets.
● Approve invoices for payment that exceed maximum spending amounts allocated to site staff.
● Ensure payroll information is reported to the corporate office on time.
● Other duties not listed above as directed by the VP of Operations.

Requirements:

● Demonstrate the ability to multi-task and meet various deadlines.
● Demonstrate the ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate an appropriate course of action.
● Exceptional scheduling and organizational skills.
● Computer literate; specifically, MS Word, Excel (advanced level preferred) and Outlook for Windows.
● Exceptional written and oral communication skills.
● Must maintain an operational vehicle and possess valid automobile insurance at all times.
● Knowledge of AppFolio Residential preferred.
● Knowledge of Fair Housing laws.
● Knowledge of revenue management software preferred.
● Minimum of three years’ experience supervising others, preferably on-site.
● Ability to manage finances and work within a budget.
● Minimum of five years of on-site multifamily management experience.
● Be able to work evenings and weekends.
● Successfully pass a background test.

Experience:

● Property Management: 5 years (Required)
● Excel: 5 years (Preferred)
● Supervisor: 5 years (Required)
● AppFolio: 3 years (Required)