Operations Manager (Home Care)

Job Description

An established Home Care organization is looking for an Operations Manager. The Operations Manager oversees the day-to-day operations of the home care services, ensuring that all departments are running efficiently and in alignment with company goals. This intricate role involves supervising staff, implementing policies, and managing logistics to provide quality care to clients. The Operations Manager will work closely with various departments to ensure operational efficiency, compliance, and alignment with the company’s mission to provide exceptional home care.

Responsibilities:

• Operational Leadership:
  • Oversee the daily operations of the home care services, ensuring all departments function efficiently and in line with company goals.
  • Manage and coordinate care delivery to ensure quality service for clients.
  • Supervise scheduling, staffing, and overall workforce management to meet client needs.
• Staff Supervision & Development:
  • Directly supervise and support department heads and staff to ensure effective collaboration and teamwork.
  • Conduct performance evaluations, provide feedback, and implement staff training and development programs to maintain high service standards.
  • Ensure adequate staffing levels are maintained and address any personnel issues.
• Policy Implementation & Compliance:
  • Implement and enforce company policies and procedures to ensure regulatory compliance and adherence to state and federal guidelines.
  • Ensure all operations are compliant with healthcare regulations, including patient care standards, and occupational safety requirements.
• Quality Control:
  • Monitor and evaluate the quality of care provided to clients, implementing corrective measures when necessary.
  • Lead efforts to continuously improve operational processes and care delivery systems.
• Logistics & Resource Management:
  • Oversee the management of resources, supplies, and equipment needed to provide home care services.
  • Coordinate and streamline logistics to optimize service delivery and reduce operational costs.
• Client Relations:
  • Act as a liaison between clients and care providers to ensure satisfaction and resolve any issues that may arise.
  • Maintain strong relationships with clients, families, and caregivers to ensure communication and service alignment.
• Financial & Budget Oversight:
  • Collaborate with the finance department to oversee the budgeting, forecasting, and financial performance of operational departments.
  • Monitor operational expenditures and work to ensure cost-effective delivery of services.

Qualifications:

• Bachelor’s degree in healthcare administration, business management, or a related field (Master’s degree preferred).
• 5+ years of experience in the LHCSA industry
• Proven experience managing cross-functional teams and coordinating service delivery.
• Strong knowledge of healthcare regulations, compliance, and best practices in home care services.
• Excellent leadership, organizational, and communication skills.
• Ability to manage multiple tasks and work in a fast-paced environment.