Auto Service Advisor

Job Description

A growing automotive service company is seeking an experienced Auto Service Advisor to serve as the primary point of contact between customers and the service department. The ideal candidate understands vehicle diagnostics, communicates effectively with customers, and helps ensure repairs are completed efficiently and accurately.

Responsibilities:

• Greet customers and assess vehicle concerns
• Triage vehicle issues and determine service needs
• Coordinate with mechanics and technicians regarding diagnostics and repairs
• Provide repair estimates and explain recommendations
• Keep customers updated throughout the repair process
• Schedule appointments and manage workflow
• Ensure a high level of customer satisfaction
• Maintain accurate service records
• Other duties as assigned

Requirements:

• 2-5 years of previous experience as a Service Advisor preferred
• Strong understanding of automotive diagnostics
• Excellent customer service and communication skills
• Organized and able to multitask
• Ability to thrive in a fast-paced environment