E-Commerce Marketplace Support Associate

Job Description

A growing e-commerce company is seeking a highly organized Marketplace Support Associate to work directly with our Marketplace Manager and assist with daily marketplace operations. This role includes supporting all marketplace tasks—listing updates, coordinating with creative/copy teams, pulling reports, resolving item issues, updating data, assisting with promotions, and ensuring smooth operations across Target+, Walmart, eBay, Kohl’s, Macy’s, BBB/Overstock, SHEIN, TEMU, TikTok Shop, and more. Daily tools include Sellercloud, Salsify, marketplace portals, Excel/Google Sheets, and AI tools.

Responsibilities:

Listing Optimization & Content Support

• Update and optimize marketplace listings (titles, bullets, attributes, pricing, images).
• Coordinate with creative/copy teams to request and upload assets.
• Perform SEO/keyword updates and ensure marketplace compliance.
• Support bulk uploads, flat files, variations, and data edits in Sellercloud/Salsify.

Daily Marketplace Operations

• Assist the Marketplace Manager with daily operational needs.
• Work in portals (Target+, Walmart, BBB/Overstock, eBay, TikTok, Kohl’s, Macy’s, Mirakl platforms).
• Support promotions, new product onboarding, inventory/price updates, and catalog maintenance.
• Resolve listing errors, suppression, compliance flags, and account health issues.
• Coordinate with logistics/inventory teams to ensure accurate stock and pricing.

Reporting & Performance Tracking

• Pull and organize sales, performance, and inventory reports.
• Track KPIs (conversion, ranking, traffic, suppression, content completeness).
• Identify underperforming SKUs and propose improvements.
• Assist with weekly/monthly marketplace reports.

Cross-Functional Collaboration

• Work with creative, operations, customer service and marketing.
• Ensure product data accuracy and consistent information across all channels.
• Communicate listing needs, issues, and updates clearly and promptly.

Requirements:

• 1–2 years of experience in e-commerce or marketplace operations.
• Strong attention to detail and accuracy.
• Proficient with Excel/Google Sheets (formulas, filters, pivot tables).
• Strong communication, organization, and time management skills.
• Ability to multitask and learn new platforms quickly.