Tailoring Operations Supervisor

Job Description

A well-established garment care and tailoring business is seeking a skilled and experienced Tailoring Operations Supervisor to lead a team of five tailors. This role requires a deep understanding of clothing construction, excellent interpersonal skills, and the ability to manage both people and technical systems. The ideal candidate is highly organized, customer-focused, and detail oriented.

Responsibilities:

• Supervise and coordinate daily operations of a team of tailors, ensuring high standards of quality and productivity.
• Oversee the fittings and communicate with customers regarding garment alterations, repairs, and adjustments.
• Manage and track customer orders, garment status, and deadlines using internal software or systems.
• Serve as a point of contact between customers and tailoring staff to ensure accurate and satisfactory service.
• Conduct quality checks on finished garments to ensure precision and customer satisfaction.
• Train, mentor, and support tailoring staff as needed.
• Maintain a clean, organized, and efficient workspace.
• Other duties as assigned

Qualifications:

• Knowledge of tailoring, garment construction, and fabric types preferred.
• Prior experience in a supervisory or team leadership role within a tailoring or garment-related business.
• Excellent communication and customer service skills.
• Comfortable with using data entry systems and managing technical aspects of order tracking.
• Bilingual in Chinese and/or Spanish is a plus
• Highly organized, dependable, and detail-oriented.