Office Operations Manager

Job Description

A growing manufacturing and distribution company is seeking a hands-on, systems-driven Office Operations Manager to take ownership of core business operations and build scalable infrastructure across the organization. This is a builder role — ideal for someone who thrives in environments where processes are manual, fragmented, and ready for transformation. You will be responsible for learning how things currently operate, identifying inefficiencies, and implementing smarter, more automated systems. Working directly with company leadership, you will play a key role in modernizing operations, improving efficiency, and setting the foundation for scalable growth.

Responsibilities:

Operational Systems & Process Improvement

• Analyze current workflows across customer service, billing, vendor coordination, and logistics
• Identify inefficiencies and design streamlined, scalable processes
• Implement automation tools, software integrations, and improved workflows
• Develop SOPs and documentation to standardize operations

Customer Service & Order Management

• Oversee customer inquiries and order fulfillment from start to finish
• Build consistent communication systems to improve customer experience
• Identify and eliminate bottlenecks in order processing

Vendor & Supplier Coordination

• Manage vendor relationships, purchase orders, and ongoing communication
• Streamline procurement and vendor coordination processes
• Track vendor performance and negotiate terms where appropriate

Billing, Invoicing & AR/AP

• Oversee accounts receivable and payable, including invoicing and reconciliation
• Improve accuracy and efficiency of billing workflows
• Reduce manual entry and errors through system implementation

Inventory & Logistics Oversight

• Monitor inventory levels and coordinate logistics across the supply chain
• Track shipments, resolve delays, and ensure fulfillment accuracy
• Build systems for real-time visibility into inventory and order status

Leadership & Execution

• Work closely with company leadership to prioritize operational improvements
• Transition day-to-day execution to administrative staff once systems are built
• Provide ongoing oversight, ensuring operations run smoothly and efficiently

Requirements:

• 5+ years of experience in operations, office management, or a similar role
• Strong process improvement and systems-building mindset
• Experience identifying inefficiencies and implementing scalable solutions
• Advanced proficiency in Microsoft Office, especially Excel
• Excellent communication and organizational skills
• Ability to operate independently in a fast-paced environment
• Experience with workflow automation or operational transformation
• Familiarity with accounting or ERP systems (e.g., Sage 50)
• Background in manufacturing, distribution, or product-based businesses
• Experience working directly with senior leadership