E-commerce Marketplaces Manager
Job Description
An established e-commerce company that specializes in partnering with large corporations and evolving businesses to bring their trustworthy brands and proven brick-and-mortar products to the robust world of today’s digital storefronts is looking for a dedicated and experienced Marketplaces Manager to oversee our presence on various online marketplaces including Target, Walmart, Overstock/Bed Bath & Beyond, eBay, Macy’s, Kohl’s, Kroger, and other smaller platforms. The ideal candidate will be responsible for managing our product listings, optimizing sales performance, and ensuring a seamless customer experience across all channels.
Responsibilities:
- Marketplace Management: Oversee and manage product listings, pricing, promotions and account health on multiple online marketplaces.
- Sales Optimization: Achieve sales targets and growth, Track and increase profit margin across marketplace channels, identify new opportunities, Create and implement analytics driven performance metrics
- Order Management: Coordinate with the warehouse to ensure all orders are on time
- Customer Service: Address customer inquiries to our customer service to resolve issues promptly to maintain high customer satisfaction.
- Reporting: Generate and analyze performance reports to track key metrics and inform strategic decisions like damage, returns, shipping costs
- Compliance: Ensure all listings comply with marketplace policies and regulations for the best optimization.
- Collaboration: Work closely with marketing, warehouse, customer service, buyers, listing team to align strategies and achieve business goals.
Qualifications:
- Experience: Minimum of 2-3 years of experience managing online marketplaces in the e-commerce sector.
- Strong analytical skills with the ability to interpret sales data and trends.
- Proficiency in Excel with the ability to create reports and process data.
- Excellent communication and interpersonal skills.
- Proficiency in using marketplace management tools and software.
- Detail-oriented with strong organizational skills.
- Ability to multitask and manage multiple projects simultaneously.