Customer Service Manager

Job Description

An established apartment building supply company with multiple branches across the NYC metro area and New Jersey is seeking a Customer Service Manager to oversee daily service operations. This position is focused on managing order flow, supervising customer service staff, resolving client issues, and coordinating with internal departments to uphold high service standards for their Brooklyn location.

Responsibilities:

• Manage orders that come in through email and distribute them amongst the stores, ensuring accurate and timely order processing.
• Monitor all ingoing and outgoing correspondence (phone and email) for accuracy and professionalism.
• Help store managers with any inquiries or special requests for customers; ensure these situations are resolved in every aspect pertaining to every department in the company.
• Update customer account notes in the system to ensure they are always current.
• Adjudicate customer complaints regarding billing and delivery issues.
• Investigate disputes and make sure customer is properly taken care of at all times, while liaising with the necessary departments and ensuring timely solutions.
• Maintain a high standard of organization so no orders, requests, or inquiries get overlooked.
• Identify root causes of issues, breaking down situations so all parties understand it, presenting an all-encompassing solution and directing necessary staff accordingly in resolving the issue.
• Other duties as assigned

Qualifications:

• Managerial Experience.
• Maintain a high level of organization & time management.
• Strong eye for detail and follow through. Accountability is key.
• Flexibility and adaptability to different situations.
• Exceptional interpersonal and communication skills.
• Ability to think strategically.