Customer Service Representative

Job Description

A fast-growing company in the commercial and residential kitchen appliance industry is seeking a customer-focused and detail-oriented Customer Service Representative to join its team. This role is ideal for someone with strong problem-solving and critical-thinking abilities who enjoys helping customers and thrives in a fast-paced environment. You will serve as a primary point of contact for customers needing assistance with appliances, orders, warranty claims, shipping updates, and troubleshooting support. The ideal candidate is professional, organized, service-oriented, and comfortable coordinating with both customers and field technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow within a stable and expanding company.

Responsibilities:

• Provide professional and solution-focused customer support via phone and email
• Troubleshoot appliance-related issues using manuals, diagrams, and internal systems
• Assist customers and technicians with product installation, usage, repair, and service-related questions
• Determine when field service or technician support is required
• Handle warranty claims, delivery issues, returns, and general customer concerns
• Process orders, track shipments, and provide delivery updates
• Coordinate with technicians, service providers, and internal teams to resolve issues efficiently
• Maintain accurate documentation of customer interactions, claims, and service updates
• Analyze recurring product or warranty issues and communicate findings internally
• Support day-to-day operational and customer service workflows
• Other duties as assigned

Requirements:

• Strong communication and customer service skills
• Bachelor’s degree or equivalent experience in a technical field (e.g., Engineering, or Support)
• 2–3 years in appliance support, technical customer service, or equipment troubleshooting
• Excellent problem-solving and critical-thinking abilities
• Professional phone and email etiquette
• Highly organized with strong attention to detail
• Ability to multitask and work in a fast-paced office environment
• Comfortable learning technical product information and troubleshooting processes
• Basic computer proficiency and familiarity with Microsoft Office
• Prior customer service, technical support, or appliance-related experience
• Experience reviewing technical documentation, manuals, or parts diagrams preferred